Privacy Policy

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Privacy Policy

Last Updated: June 2023

Introduction

At Dot Digital Agency, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.digitalagency.co.ke, and use our services. By accessing or using our website or services, you consent to the terms of this Privacy Policy.

Information We Collect

We may collect various types of information from you when you interact with our website or use our services. The types of information we collect may include:

1. Personal Information

We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide when filling out our feedback or contact forms.

2. Website Usage Information

We may collect information about your usage of our website, such as your IP address, browser type, operating system, referring URL, and other related information. This information is used to analyse trends, administer the site, track user’s movements on our website, and gather demographic information.

3. Cookies and Similar Technologies

We may use cookies, web beacons, and other similar technologies to enhance your browsing experience and customise our services. Cookies are small files that are stored on your device and allow us to recognise your preferences and improve our website’s functionality. You can modify your browser settings to decline cookies, but please note that some parts of our website may not function properly if you do so.

Use of Information

We may use the information we collect for various purposes, including:

1. Providing and Improving Our Services

We use the information to communicate with you, respond to your inquiries, and provide the services you requested. We may also use the information to personalise your experience, improve our website, and develop new services.

2. Marketing and Promotional Purposes

With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our services. You have the right to opt out of receiving such communications at any time.

3. Data Analysis and Research

We may use the information for data analysis, research, and monitoring usage trends. This helps us improve our services and understand our customers’ preferences and needs.

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. However, we may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These service providers are contractually obligated to keep your information confidential and are prohibited from using it for any other purpose.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use industry-standard security technologies and procedures to safeguard your information. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to access, update, correct, and delete your personal information in our records. If you have any questions or wish to exercise your privacy rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. We encourage you to review this page periodically for any updates. Your continued use of our website or services after the posting of changes constitutes your acceptance of those changes.